Free Uk Delivery On All Orders
Free Uk Delivery On All Orders
Signed in as:
filler@godaddy.com
This policy applies to any personal data that we collect about you when you:
SlimLineUk takes the privacy and security of your personal data very seriously. We only capture information from you that we need to deliver our services effectively and to keep in contact with you on the basis necessary to fulfil our obligations or as agreed between us. We will only use your personal data for any purpose that is necessary to fulfil our commitments to you, comply with regulation or to fulfil an activity that you have consented to participate in.
SlimLineUk identifies two types of customer who visits our Website or pop-up stores with regard to the use, storage, deletion and other processing of personal data. These are:
To understand what personal information is collected on our Website when purchasing products or registering for an account or email newsletter, or, when buying from our pop-up stores (including how it is captured and subsequently used to ensure a great service for you), please see the details below.
At SlimLineUk we believe it is important to share with you why we capture some data about you and the circumstances when we might be required to share it with third parties to deliver our services and comply with regulations.
Once we have your data, if at any time you wish to change your communication preferences please go to the My Account section on the Website. If you require information on any of your rights in regards to the use of your Personal Data please see the section ‘Your Rights’ toward the end of this Policy.
We will at all times seek to comply with the requirements of the Data Protection Laws in respect of all data that we collect from you, including ensuring that your personal information given to us is kept appropriately secure and is processed lawfully.
Data Collection and How We Use It
Legitimate interest :
We have a legitimate business interest in processing your information as we wish to:- Provide you with information about our products, services, competitions, sales and special offers which may be of interest to you.- Develop and improve our products and services for you and others.- Understand you better and enhance your experience with SlimLineUk. Analyse and monitor your personal data so we can be more relevant with our marketing and communication. Carry out research to understand our website visitors and other customers' behaviour, how they use our website and services so we can develop and improve our products and services for you and others. Record details from calls to our Customer Care Team in order to enable us to provide a better service to our customers and for quality assurance purposes. Record details if you contact us via our Website using our chat service in order to ensure a high level of customer service in terms of understanding any issues you may have faced with ordering from our Website.
Necessity :
We consider that it is reasonably necessary for us to process your personal data for the purposes of our legitimate interests outlined above as we process your personal data only so far as is necessary to achieve the purposes outlined above and as explained in this privacy policy.
Impact of processing :
We consider that it is reasonable for us to process your personal data for the purposes of our legitimate interests outlined above as the processing of your personal data for these purposes does not unreasonably intrude on your privacy.
When you create an account with us (whether online or in person), place an order, interact with our digital content on your computer or mobile device, sign up to receive email newsletters or catalogues, enter a competition, call customer care, or send us an enquiry, we will collect certain personal information from you necessary to perform our services. Please read the different sections of this Privacy Policy to learn more about what personal information we collect and what we use it for.
1. Personal details, 'My Account' management
When you register for an Account with us we will collect personal data from you and you can view this in the ‘My Account’ section. This may include but is not limited to your name, postal address, billing address, phone numbers, e-mail address and payment information, order history and your preferences relating to what and how we may communicate with you.
We may also obtain information about you as a result of authentication or identity checks (for example in connection with our standard fraud checks when you make a purchase on our Website). We use this information to identify you as a customer, to process your order, to enable us to deliver products and services, to process payments, to update our records, and to generally manage your account with us. If we are not able to obtain this information we may not be able to provide services to you or respond to your queries.
To fulfil our services to you we may also use third party services as Data Processors to provide elements of our overall service such as couriers for delivery of parcels and payment service providers for taking and approving payment.
Where we have given you (or where you have chosen) a password that enables you to access certain parts of our Website such as ‘My Account’, you must keep this password confidential. Please never share your password with anyone. No one from SlimLineUK will ever ask you to disclose it.
If you have an online customer account, you can amend or update your personal information by logging into the ‘My Account’ section on our Website and amending your details as appropriate. This can include managing your communication preferences, contact and delivery information.
2. Marketing communication & preferences
SlimLineUK would like to send you information by email or post about products, services, competitions, sales and special offers which may be of interest to you. To consent to our marketing, just tick the relevant boxes whenever prompted to do so.
If you have consented to marketing communication, by opting in, we will send you marketing messages until you specify otherwise by unsubscribing or by contacting our Customer Services team at CustomerService@SlimlineUk.co.uk
Please see the ‘How Do I Unsubscribe From Communication?’ section below.
3. Personalised experience
In order to offer you a personalised and relevant experience on our Website and at any of our pop-up events, we may collect information about the products you purchase, where you purchased the products from and other information related to your purchases.
We may also collect information about your browsing history, including the product pages you visit and the content you are looking at. We do this to help us analyse how users use the website (including behaviour patterns), to understand more about our website users and to assist us in improving your online experience.
You can opt out of a personalised experience at any time by emailing CustomerService@Slimlineuk.co.uk
4. Information about your device
We may also collect information on how you access our digital content and services and the type of device and internet browser you are using. This includes information relating to your device type, your IP address and your visit source (i.e. a website from which you visited our Website). This information helps us ensure we are able to provide effective technical services to enable you to access the right content from where you are located in a format appropriate to the device you are using and to troubleshoot any issues you may have if you report them to us.
For information about cookies and other technologies which are used on our Website, please see our Cookie Policy
5. Location information
We use your active location information (i.e. that relating to your mobile phone physical location or the IP address from which you access our Website) to ensure you are directed to the relevant Website for the country you are residing in to ensure the right currency and options are presented to you. We do not use your location information for any other purposes.
6. How we will use your personal information
We use your information (i) for research about our customers’ behaviour and our products and services generally; (ii) to develop and improve our services; (iii) to administer and improve our website to ensure that content is presented in the most effective manner; (iv) to notify you about changes to our goods and services; and (v) to provide customer support. By analysing and monitoring your personal data we can enhance the customer experience and be more relevant with our marketing and communication.
You can opt out at any time and from specific methods of marketing. Please see the ‘How Do I Unsubscribe From Communication?’ section below. Alternatively, you can email CustomerService@Slimlineuk.co.uk
7. Basis for using your information
Necessary for the entry into or performance of a contract
When you order or purchase products from us we will enter in to a contract with you to supply the products to you. In order for us to fulfil our obligations under such contract, we will need to collect, process and share (as further detailed below) your personal information. Failure to provide the requisite personal information including the required financial information in relation to such orders or purchases, or objecting to this type of processing / exercising your deletion rights, will unfortunately mean we cannot provide our products to you.
Legitimate business interests
We use your personal information as set out in this Policy for the legitimate interests of our business to enable us to:
We are required to carry out a balancing test of our legitimate business interests in using your personal data outlined above against your interests and rights under the Data Protection Laws. As a result of our balancing test, which is detailed below, we have determined, acting reasonably and considering the circumstances, that we are able to process your personal data in accordance with the Data Protection Laws on the basis that we have a legitimate business interest.
Basis for using your information Why we use it Legitimate interest We have a legitimate business interest in processing your information as we wish to: Provide you with information about our products, services, competitions, sales and special offers which may be of interest to you. Develop and improve our products and services for you and others. Understand you better and enhance your experience with SlimLineUk. Analyse and monitor your personal data so we can be more relevant with our marketing and communication. Carry out research to understand our website visitors and other customers' behaviour, how they use our website and services so we can develop and improve our products and services for you and others. Record details from calls to our Customer Care Team in order to enable us to provide a better service to our customers and for quality assurance purposes. Record details if you contact us via our Website using our live chat service in order to ensure a high level of customer service in terms of understanding any issues you may have faced with ordering from our Website.
Necessity
We consider that it is reasonably necessary for us to process your personal data for the purposes of our legitimate interests outlined above as we process your personal data only so far as is necessary to achieve the purposes outlined above and as explained in this privacy policy. Impact of processing We consider that it is reasonable for us to process your personal data for the purposes of our legitimate interests outlined above as the processing of your personal data for these purposes does not unreasonably intrude on your privacy.
Consent
We may, on occasion, send you marketing messages by email and post about us, our products, events, promotions and services where you have not unsubscribed and where you have purchased similar goods or services from us or where you have otherwise consented. You can opt out at any time and from specific methods of marketing. Please see the ‘How Do I Unsubscribe From Communication?’ section below.
8. Communication preferences
If you have consented to receiving promotional information or updates from SlimLineUk we will contact you with information about our products, events, promotions and services by post or by e-mail. Occasionally we may get in touch to request feedback on your experience on our Website and/or at an event, in order to improve our products and services.
You can opt out at any time and from specific methods of marketing. Please see the ‘How Do I Unsubscribe From Communication?’ section below. Alternatively, you can email CustomerService@SlimLineUk.co.uk
9. Communication with SlimLineUk Customer Care
If you communicate with us via our Website using our chat service we will store the conversations for 13 months in order to ensure a high level of customer service in terms of understanding any issues you may have faced with ordering from our Website.
How Do I Unsubscribe From Communication?
You can opt out of marketing communication such as email newsletters at any time. All you need to do is click the unsubscribe link which is included in emails sent to you or if there isn’t a link, email us at CustomerService@SlimlineUk.co.uk with your request and we will take care of this for you.
If you choose to opt out of marketing emails, this can take up to two weeks for the change to flow through our systems.
Please remember, if you do ‘opt out' of receiving this information you are more likely to miss out on offers and rewards.
If you no longer wish to receive catalogues you can unsubscribe from mailings via the unsubscribe link in emails we send you, or, by contacting Customer Care at CustomerService@SlimLineUk.co.uk SlimLineUk will stop sending you catalogues within a reasonable period, which may take up to 8 weeks.
Even if you have opted out of receiving emails we will continue to send you transactional emails about your purchases or requesting feedback on products purchased for the purposes of performing our contract with you. You can also unsubscribe from product and store review emails by clicking on the unsubscribe link within these emails or by emailing us at CustomerService@SlimLineUk.co.uk
You can opt out of a personalised web experience at any time. Please see ‘Your Rights’ section below.
Your Personal Information and How Long We Keep It
We will only keep your information as long as you have an account with us or otherwise as required for our business operations records or by law. This information will be kept secure at all times and only used for the legitimate purpose we require it for or what you have consented to.
Where information is entered but not completed, such as in adding items to your shopping basket but not completing checkout, we will delete this data after 30 days for a Guest User and 60 days for an Account Holder.
Cookies and How We Use Them
We use cookies, local storage and other similar technologies which may place codes on or access information from and/or about your device to elevate your user experience and the quality of our Website and service. This includes remembering what you have added to your basket and what you have browsed. We will also recognise you when you visit our Website and where you have visited from. Please see the Cookies Policy for more information.
Other People Who Might Use Your Information
In certain circumstances we may share your information with carefully selected partners or service providers who perform functions as a Data Processor on our behalf such as:
In each case, we will only provide these partners or service providers with the information which they need to carry out their services. They will not be permitted to use the information for other purposes and will be bound by the same duty of care as us regarding data privacy. They will only be allowed to use your information in the way in which we instruct them and as permitted by the Data Protection Laws.
We may also share aggregated or anonymised information that does not identify you with partners or service providers.
Financial institutions and payment processing partners
Payments on our Website are made through Paypal. You will be providing credit or debit card information direct to Paypal who process payment details in a secure manner.
Legal disclosures
In certain circumstances we may disclose personal information relating to you to third parties in order to conform to any requirements of law, to comply with any legal process, for the purposes of obtaining legal advice, for the purposes of credit risk reduction, to prevent and detect fraud and/or to protect and defend the rights and property of SlimlineUk
Business or process change partners
In the event that we or a part of our business undergo re-organisation or are sold to a third party, any personal information we hold about you may be transferred and/or disclosed to that re-organised entity or third party.
Third Party Links
Our Website may from time to time contain links to other websites not controlled by us. You will know when the link is taking you to another website as a new window will pop up. Whilst we try to ensure all third-party links are to websites which are compliant with Data Protection Laws, we cannot guarantee this is always the case. If you click on any of the links to such websites from our Website, you should review that website’s privacy statements or policies and terms and conditions carefully as your use of those websites may be subject to them.
Security Statement
Although we do our best to protect your personal data when we have received it, we cannot guarantee the security of your data whilst being submitted to us and any transmission is at your own risk. We do however use security features to try to prevent unauthorised access wherever possible. Personal information provided to SlimlineUk via our Website and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you are about to enter a secure area or display a padlock image.
Our Website uses this encryption technology to protect your information during data transport. SSL encrypts ordering information such as your name, address and credit card number.
Please note that e-mail and correspondence via Chat is not encrypted and is not considered to be a secure means of transmitting personal data and credit card information.
SlimlineUK shall at all times maintain appropriate physical, electronic, managerial and organisational measures to safeguard and secure Personal Data against accidental, unauthorised or unlawful loss, unauthorised modification, disclosure or access that is determined to be appropriate to the risk. All our employees and data processors who have access to, and are associated with the processing of personal information, are required to respect the confidentiality of the personal information of all users of our services.
Personal Data stored about you is held securely with appropriate measures in place to reduce the risk of a malicious attempt to access or misuse your data. We will delete your data when we have no further legitimate use for it in line with our storage policy and as specified above.
Your Rights
You have the following rights in respect of the information we hold about you:
Changes To This Privacy Policy
We may update this Privacy Policy from time to time. The amended Privacy Policy will be posted on our Website. Please check this page regularly for changes to this Privacy Policy.
User Generated Content
Thank you for agreeing to let SlimlineUk use your photo, video, post, and/or other online content (the “Content”). By replying “#loveslimlineuk”, you grant SlimlineUk the right to use your Content for any lawful commercial purpose SlimlineUk deem appropriate. This includes use on any social media platform, in advertising, and for the promotion of SlimlineUk products or services, regardless of the media used. In addition, SlimlineUk may edit, change or alter your Content as it sees fit, all without payment of any compensation to you or a third party – and without you having the right to review or approve the finished product or advertising copy, or have any right of attribution. Furthermore, you agree that SlimlineUk subsidiaries, affiliates, agents, employees, representatives, assigns, licensees, and anyone else acting on behalf of SlimlineUk, or with Slimlineuk permission, has the right to use the Content as provided in these Terms and Conditions too. This permission will last for so long as SlimlineUk wishes to use your Content, or until you withdraw your consent to SlimlineUk using your Content (whichever occurs is sooner). Please note there is a 2-year Content retention period in place. SlimlineUk wants to ensure that it doesn’t use any content that violates the rights of any third party, or will be viewed as defamatory, obscene, or threatening to any other party. The company also respects the intellectual property rights of others. Therefore, by giving SlimlineUk permission to use your Content, you represent and warrant to SlimlineUk that: