Shipping policy
Delivery :
Uk Standard Delivery
Estimated Shipping time For Standard Delivery is :
Within 5 working days
- After placing your order, please allow 5 working days for us to prepare, ship and deliver your order to you.
Price: Free (Subject to Change) :
- We currently offer Free Standard Delivery on All Orders (Subject to change)
Tracking:
Yes, you’ll be able to track your order!
- Once we ship your order, you’ll get a confirmation email with a tracking number.
Our delivery partners:
We use both Evri and the Royal Mail as our delivery partners
Uk Express Delivery
Estimated shipping time For Express Delivery is:
3 working days
- After placing your order, please allow 3 working days for us to prepare, ship and deliver your order.
Price: £5.99 (Subject to change)
Tracking:
Yes, you’ll be able to track your order!
- Once we ship your order, you’ll get a confirmation email with a tracking number.
Our delivery partners:
We use both Evri and the Royal Mail as our delivery partners
Europe and International Standard Delivery
Estimated Shipping time For Europe and International Standard Delivery is :
Within 8- 10 working days
- After placing your order, please allow 8 to 10 working days for us to prepare, ship and deliver your order.
Price: £9.99
Please note : International shipping price may differ slightly depending on Country of destination.
Return Policy
Uk Returns :
You have 28 days to return your order back to us. Request a return within 14 days of your order date, a return label will be emailed to you, you then have a further 14 days to send this back to us for a refund or a store credit.
Simply drop the package off at your nearest drop off point.
Uk returns will be subject to a £3 return shipping fee, which will be deducted from your refund. If you select store credit, the return shipping fee will be waived and you can use your store credit at anytime without an expiration date.
Outbound shipping fees when applicable from the original order are not refundable.
Please note :
Products must be returned unworn, unwashed, in their original condition and with all tags attached and in the original SlimlineUk Box provided. Please include the original order packing slip in your return package.
Returns of multiple orders should not be combined as this will result in processing delays.
We ask that you wear underwear when first trying-on your purchase.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
Returns on sale items are also accepted. Please follow the above procedure.
Slimlineuk cannot currently create return labels for APO/FPO addresses, as they require customs information for shipping.
International returns are accepted. Return shipping and any reverse duties are the responsibility of the customer.
- For Faulty items, please send us an email within 5 days of receiving the faulty item detailing the fault before sending this back to us.
Refunds
All refunds are processed into original payment method. Refund process might take 5-7 business days upon package arrival to our return department + your banks handling time.
